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July 15, 2019
 
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GENERAL SERVICES PROVIDED

Gas Services to Commercial Establishments

Lootah BCGas provides gas services to commercial establishments throughout Dubai either from already existing gas pipeline distribution networks or individual project oriented central gas systems with separate supply.

Gas is supplied for use primarily in cooking, hot water and boiler operations but any other type of gas use such as kilns and other specialized applications can be reviewed. Depending on the area, the gas supplied may be Natural Gas (NG), Synthetic Natural Gas (SNG), or Liquefied Petroleum Gas (LPG). A Lootah BCGas representative will be happy to discuss which gas may be available for any area.

Persons seeking to connect their business to the gas system should first contact the Call Center at 800 – 5224 and a representative will be happy to answer questions or provide information to connect a business to the system. Lootah BCGas maintains a staff of qualified technicians to assist businesses in utilizing the benefits of gas for their operations and ensuring that the system is safe and reliable.

Gas Services to Residential Customers

Lootah BCGas provides gas services to residential customers throughout Dubai either from already existing gas pipeline distribution networks or individual project oriented central gas systems with separate supply.

Gas is supplied for use primarily in cooking with additional provision for hot water and BBQ applications. Depending on the area, the gas supplied may be Natural Gas (NG), Synthetic Natural Gas (SNG), or Liquefied Petroleum Gas (LPG). A Lootah BCGas representative will be happy to discuss if gas is available in your area and which gas is in use in the area.

Persons seeking to connect their villas or apartments to the gas system should first contact the Call Center at 800 – 5224 and a representative will be happy to answer questions or provide information to connect your home to the system. Lootah BCGas maintains a staff of qualified technicians to assist customers in utilizing the benefits of gas for their homes and ensuring that the system is safe and reliable.

24 hour / 7 day Customer Service Call Center

Our Dubai Customer Service Call Center is open round the clock to serve you on all gas related matters. You may contact the Call Center on the Toll Free number 800 – 5224 at any time for the following:

  • Account Enquiries
  • Trouble Calls
  • Gas Emergencies
  • Connecting to the Gas System
  • Terminating or Moving your Account
  • Gas Appliance Use and Safety
  • Billing and Meter Reading matters

Our representatives will do everything possible to assist you with any queries you may have. If you have any concerns at any time regarding the safety of your gas supply or you smell gas at any time, please call the Call Center immediately.

24 hour / 7 day Incident and Emergency Response

Lootah BCGas is committed to providing a safe and reliable gas service throughout Dubai. In the event that there is any concern about the safety of the gas system, we provide 24 hour / 7 day emergency response to all gas related incidents. Should there be a problem where part of the gas system in your home or business gets damaged, or you have reason to believe the system is not operating properly, or you smell gas, call the Call Center immediately and a fully equipped emergency response unit will be dispatched to manage the situation safely and competently.

In the event that gas piping either in a building or underground in the streets is damaged by construction or other activities, whether or not gas is leaking, please call the Call Center immediately. All customers are reminded that any activity intended near a gas pipeline that may create a problem for the safety of the system must be approved by the gas company prior to commencement of the activity. This includes digging in the vicinity of your apartment or villa where gas lines may be buried.

Patrol and Operation of the Gas System

Lootah BCGas technicians regularly patrol the gas piping network and any associated facilities to ensure they are operating correctly and safely. Technicians routinely test for leaks or any indication that the safety and reliability of the system might be compromised.

Company personnel conduct periodic inspections of facilities and components and will run tests from time to time to verify that all components are functioning as specified. You may observe our personnel engaged in these activities. All Lootah BCGas personnel carry approved company identification and will produce this upon request to confirm their authenticity.

Customer information on Gas Safety and Appliance Use

Lootah BCGas is committed to ensuring that gas is available reliably to our customers at all times and that the gas system is safe at all times. Our technicians are happy to discuss safety aspects of gas on site with customers to ensure that all our customers are familiar with the behaviour of the gas and safety precautions to take when using gas.

Inside the building, it is essential that gas is used appropriately and any leakage of gas is immediately attended to. Buildings in Dubai will be equipped with safety systems on the gas network to protect the users from various malfunctions which could impact the safe use of gas. These systems will shut off the gas supply in the event of malfunction. Additionally, all areas are equipped with gas detectors which will shut off the gas supply in the event a gas leak is detected.

It is also important to note that LPG and SNG are heavier than air and will collect near the floor if the gas leaks. Natural Gas (NG) is lighter than air and will collect near the ceiling if it leaks.

Appliances

It is very important that customers call the Call Center if one of the safety systems operates and shuts off the gas supply before re-starting the gas. Gas is a safe, reliable fuel if used correctly. If used incorrectly, gas can create a fire or explosion hazard, particularly inside a building. Additionally, improperly maintained appliances can create additional hazards by not properly burning the gas. Appliances should be regularly serviced and only qualified personnel should be allowed to work on the appliance.

It is essential that appliances are set up to use the gas that is being supplied. Natural Gas (NG) and Synthetic Natural Gas (SNG) behave differently that Liquefied Petroleum Gas (LPG) and appliances must be properly tuned for use of either fuel.


Lootah BCGas recommends the use of appliances with full flame failure safety devices. When purchasing your appliance, ask your supplier to suggest units with these features. Full flame safety means that the gas is ignited fully automatically when the supply is turned on to any burner or oven. Additionally, the gas is re-ignited safely or the gas is shut off if for some reason the flame is extinguished when the gas is on. If an appliance without full flame safety is employed, the user must exercise considerable caution to ensure that gas is properly ignited in a timely fashion when turned on, and that the gas flame is monitored to ensure it does not go out.

Your gas equipment safety

It is important that the gas piping in your home or business is not subjected to abuse or damage. Nothing should be pushed up against gas piping or equipment and nothing should be hung or attached to gas piping or equipment. Gas equipment and shut-off valves should be unobstructed at all times. No other materials or foodstuffs should be stored in compartments with gas equipment inside.

Your gas detector is an essential safety device. The gas detector should not be obstructed by any materials and should have a clear flow of air around it at all times.

It is important to ensure that combustible materials are not stored close to any gas appliance. When operating any gas appliance the area around it should provide clear and functional access and should not create any additional hazards for the user.

What to do if you smell gas

  • If you are in your home or business and you smell gas please do the following:
  • Immediately shut off the gas supply at the nearest gas shut-off valve
  • Immediately eliminate all sources of ignition – extinguish any open flames
  • Open doors and windows to ventilate the gas
  • Call Lootah BCGas at 800 – 5224 immediately
  • Leave the area if the gas leak does not immediately cease
  • Do not operate electrical equipment – do not switch anything on or off

If you are outside your home or business and you smell gas upon arrival please do the following:

  • Do not enter the area
  • If an outside shut-off valve is available, close it
  • Call Lootah BCGas at 800 – 5224 immediately and wait in a safe area
  • Alert other occupants and building security
  • Do not operate electrical equipment – do not switch anything on or off


 
LBCG MESSAGE BOARD
Contact Info
P.O.Box: 41033,
Dubai,
United Arab Emirates
Tel:+971 4 2977741
Fax:+971 4 2099634
Email: call_center@lootahbcgas.com